Brookdale Pinecrest

Reviews

• Debbie Wright

  Oct, 12 2018
  ★ ★ ★ ★ ☆
  My father lived at Brookdale Pinecrest for about a year. He had a spinal injury and difficulty walking. Later we found he had Cancer. He really liked the staff and nurses at the facility. However, there were a few issues we had problems with;
  
  The cost of his care, since he actually needed assistance in an assisted living facility, immediately went from $4,200 base price to $6,700 - $6,900 per month.
  Two months after his move in I received a pharmacy bill for $2400. His pharmacy bills had never been over about $150 mo for the past 7 years. Turns out Brookdale has a contract with a pharmacy that guages customers who have not choice on which pharmacy to use. For example; he paid less than $6 for a bottle of Lactulose at CVS. They charged $40 per bottle. Even VITAMINS had to be bubble wrapped in individual servings. It was absolutely REDICULOUS!
  One of the staff spilled his urine bag on the carpet. They made no attempt to shampoo the carpets. His apartment reeked of urine for the remainder of his stay.
  The toilet was often found with feces all over the seat and sides of the bowl. He was unable to go by himself so there is no doubt staff saw the mess and failed to clean it.
  The floors in his were usually dirty. Cleaning of his apartment was very minimal.
  That fancy dining room......... not for assisted living. They had a plain run down dining room.
  
  When he transferred to nursing, we moved everything but a hospital bed frame. The staff told us it would be $140 fee for furniture left behind. The charged us $942 for a BED!!
  Since his bills were paid in advance, we did not pay the current bill. They had the audacity to charge a $250 late fee........ for someone who moved out! Since Freedom Square Seminole is owned by the same company and after 40 days since his passing we have yet to receive a $7,300 refund on his account. They are REALLY quick to charge a late fee but they sure take their time in refunding customer money.
  Overall, he liked the attention he got at Brookdale, but it is very apparent that money is their primary motivation. After reading about their pay scale for employees and how they avoid full time employees with benefits, it is understandable how they have so many issues.

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